Privacy Policy

The Glass Forge Privacy Policy

The Glass Forge is owned by Lee Wassink and Nathan Sheafor. Their partner, Eli Beard of Rogue Art Glass, LLC, owns and operates this website. Eli can be reached by mail at:
PO Box 760
Grants Pass, OR 97528
Or by phone at 1-877-452-7717

Our website address is: https://glassforge.com

1.0 Our core beliefs regarding user privacy and data protection

User privacy and data protection are human rights
We have a duty of care to the people who share their data with us
Data is a liability, it should only be collected and processed when absolutely necessary
We loathe spam as much as you do!
We will never sell, rent or otherwise distribute or make public your personal information

2.0 Relevant legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

3.0 Personal information that this website collects and why we collect it

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see how they explore the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the MonsterInsights plugin, which utilizes the smart Universal Tracking implementation of GA to prevent traffic statistics reports from reporting multiple visits by one visitor as separate visitors.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

3.2 Our blog

While the software used to create our website has blog capabilities, currently our website does not include a blog.

3.3 Contact forms and email links

Should you choose to contact us using the contact form that appears at the bottom of each of our pages or an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.

3.4 Email newsletter

While we may start an email newsletter in the future, currently we do not send newsletter emails nor do we have any way for users to subscribe on our website.

3.5 Online Shop

If you make a purchase from the Glass Forge online shop, we will collect the data you enter for the purpose of completing your transaction. You may choose to create an account with us to facilitate future transactions. If you opt to create an account, we will store the data you enter as long as your account is active. See Section 4.0 below for further details.

We collect information about you during the checkout process on our store.

WooCommerce Services

Data Used: For payments with Stripe: purchase total, currency, billing information. For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.

Data Synced: For payments, we send the purchase total, currency and customer’s billing information to Stripe, our credit card payment processor. Please see Stripe’s Privacy Policy for more details. For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to UPS, our preferred shipping provider.

What we collect and store

While you visit our site, we’ll track:
* Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
* Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
* Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations
Improve our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for the length of your membership plus three years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store your product reviews, if you choose to leave them.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Google Analytics

Our site runs both Google Analytics and WooCommerce (owned by Automattic) simultaneously and having all purchase tracking explicitly enabled, purchase events will send Google Analytics the following information: order number, product id and name, product category, total cost, and quantity of items purchased. Google Analytics does offer IP anonymization, which we have enabled via a setting in MonsterInsights.

Activity Tracked: This feature sends page view events and video play events over to Google Analytics for consumption. For sites running WooCommerce-powered stores, some additional events are also sent to Google Analytics: shopping cart additions and removals, product listing views and clicks, product detail views, and purchases. We have not enabled tracking for each specific WooCommerce event.

The retention period for data our website sends to Google Analytics that is associated with cookies, user identifiers, or advertising identifiers is 26 months. Most standard reporting does not use data that is personally identifiable as it is based on aggregated data.

3.6 Embedded Content

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Videos embedded on our website are hosted by YouTube. You can view YouTube’s privacy policy here: https://policies.google.com/privacy?hl=en

3.7 What we share with others

In addition to the information sharing described above, we share information with the following third parties who help us provide our orders and store services to you:

Stripe

Stripe sets three cookies in order to facilitate the credit card transactions required to purchase from The Glass Forge’s online shop. Below are the names of the cookies and links you can follow to review information about the data they collect:

wp_woocommerce_session_HASH
_stripe_mid – Learn more https://stripe.com/gb/privacy
_stripe_sid – Learn more https://stripe.com/gb/privacy

4.0 How we store your personal information

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

We also collect IP addresses, name, email, phone, address, and other information needed to process online store transactions and contact form submissions.
We collect this data solely for the purpose of completing the information transaction you have requested, whether it is a purchase, product review, or contact form submission.
Our online shop is configured to retain information for a limited period of time, and to remove personal data when it’s no longer needed for processin
If you create an account via our online shop, we will retain any data you have entered as long as your account remains active
If there is no activity in your account for a period of 12 months (one year), your personal data will be removed and your account will be cancelled
Information associated with pending orders will be retained for 31 days to give you time to complete your purchase. After 31 days, all information will automatically be removed from our system
Information associated with failed or cancelled orders will be retained for 14 days. After 14 days, all information will be automatically be removed from our system.
Information about completed orders will be retained for a period of six months. After six months, this information will automatically be removed from our system.

5.0 About this website’s server

This website is hosted by Bluehost. Bluehost’s US data centers are located in:

Location 1. Provo, Utah: Main US Data Center
Location 2. Orem, Utah: Secondary US Data Center

Some of the data centre’s more notable security features are as follows:

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

We have implemented security on our website using the BulletProof Security plugin to protect the website and you from bad actors. This plugin does not collect any personal data from you, but does record your IP address. Please visit this article to learn about IP addresses: https://whatismyipaddress.com/ip-reveal

Please visit this article to learn what information could be learned about you with your IP address: https://whatismyipaddress.com/
We may use your IP address to determine whether you are a potential hacker. Your IP address may also be used to troubleshoot an order that doesn’t complete as expected.

6.0 Our third party data processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. All of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

Jetpack Stats Module Data Used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: As the site owner, we do not have access to any of this information via this feature. For example, we can see that a specific page has 285 views, but we cannot see which specific users/accounts viewed that page. Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.

Activity Tracked: Post and page views, outbound link clicks, referring URLs and search engine terms, and country. When this module is enabled, Jetpack also tracks performance on each page load that includes the Javascript file used for tracking stats. This is exclusively for aggregate performance tracking across Jetpack sites in order to make sure that our plugin and code is not causing performance issues. This includes the tracking of page load times and resource loading duration (image files, Javascript files, CSS files, etc.). The site owner has the ability to force this feature to honor DNT settings of visitors. By default, DNT is currently not honored.

7.0 Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
* Order information, such as what was purchased, when it was purchased and where it should be sent, and
* Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you. Below are the team members with access and their roles in stewardship of your information.

8.1 Data Controller

The data controller of this website is:
Eli Beard
PO Box 760
Grants Pass, OR 97528
1-877-452-7717

8.2 Data Protection Officer

Mrs. Hannah West
Telephone: 541-899-2012
Email: webmistress@hannahwestdesign.com

Please contact Mrs. West if you would like to discuss data-related issues, request a download of the personal data associated with your activity on this website, or to remove the personal data associated with your activity on this website. If you choose to ask us to remove your personal data, you can request that your personal data be removed from our records of your orders.

9.0 Changes to our privacy policy

This privacy policy may change from time to time inline with legislation or industry developments or changes in the website. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

9.1 Change log

This privacy policy was first published 11/5/2020.